Returns and refunds

Thank you for shopping at the Lucas & Steve store.

If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:
The product was purchased in the last 30 days
The product is in its original Lucas & Steve packaging, with the original tags. Product(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
Please note digital products cannot be returned or refunded. Always make sure your PC / Mac meets the system requirements as provided on the product page. If you experience any issues with downloading / installing / using a digital download, please contact our customer support.

Send the product with its original packing to:
Gekko Agency, Van Graftstraat 10, 3088 GL Rotterdam, The Netherlands

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: or by telephone at +31 6 21 85 98 68