Shipping & Delivery

How can I pay for my order?

We accept multiple payment providers:

Paypal , Visa, Mastercard, iDeal, Bancontact, Giropay, Sofort, Maestro, AliPay

Do you ship to my country?

We ship all of our products worldwide with DHL Express or PostNL.  If you can't ship to your country please send an e-mail to support@lucasandsteve.com

Shipping costs:

Shipping costs will be calculated at the checkout. These prices do not include customs fees or other taxes.

How long does it take for my order to get to my doorstep?

All orders are processed immediately and shipped within 0-5 working days. Please note that parcel deliverers are busier than normal during the holidays and that the delivery of your package may be delayed. After your order reaches our warehouse unfortunately, we no longer have any influence on this. From then on, keep your track & trace code carefully.

Can I track my order?

Every shipping option includes track & trace. You receive the tracking information via e-mail.

Return and refunds

You can find and view all the information about returns and refunds on the return and refunds page.