Shipping & Delivery

Delivery

After receiving your order, Lucas & Steve will process your order. The items that are in stock will be delivered directly. Should the unexpected occur that, despite the words “in stock”, the product was not available (this might occur in the exceptional case of two equal orders), we will contact you immediately. You will be informed about the expected delivery, or maybe you have seen an alternative product. If an item is not deliverable right away, then you will be informed by email about the expected delivery time. Did you ordered a wrong item or you want something else? No problem, if the package isn’t send yet, you can cancel your order. Send an email to shop@lucasandsteve.com

Your order will be packaged with the utmost care and sent to your specified delivery address. The shipment will be handled by PostNL and will be sent by registered mail. You can track your order with a Track and Trace-number that you receive by email from us. Somebody needs to sign the package by delivery. If you are not at home by delivery of your package, your package will be delivered again the next working day.

 

Duties and Taxes

Countries that don’t belong to the EU become liable to Customs and Excise Duty as well as Value Added Tax (VAT) payments. International shipping costs and delivery times Lucas & Steve applies different shipping costs and delivery times for each country.